Support

Getting support

Premium support

Paid premium support is available as part of TinyMCE Enterprise and Tiny Cloud subscriptions. TinyMCE Enterprise customers can submit a case support request.

Community support

Open Source Community Edition users can get free help from Stack Overflow using the tinymce tag.

Supported Versions and Platforms

Supported TinyMCE versions

Supported versions of TinyMCE:

Version Release Date End of Support

6.0

2022-04-07

TBD

To view our Software License Agreements, visit:

Support for Partner Plugins is provided by Partner companies and is not the responsibility of Tiny Technologies, Inc.. For information on Partner Plugins, see: https://www.tiny.cloud/partners/.

Supported Web Browsers

TinyMCE uses advanced JavaScript techniques to normalize inconsistencies among browsers to ensure a uniform user experience. The primary focus is on:

  • Google Chrome

  • Mozilla Firefox

  • Microsoft Edge

  • Apple Safari

TinyMCE may not function as expected on unlisted browsers. Try out the TinyMCE examples on https://www.tiny.cloud to determine any functional limitations of an unlisted browser.

Browser Windows Mac GNU/Linux

Chrome

✔

✔

✔

Firefox

✔

✔

✔

Edge

✔

-

-

Safari

-

✔

-
TinyMCE does not support browsers running in Quirks or backward compatibility modes.

TinyMCE supports the most recent version of all browsers listed above. TinyMCE also supports the latest Extended Support Release (ESR) from each vendor (e.g. Firefox). TinyMCE provides support for the prior major version for 60 days after the release has been superseded by a new major version (e.g. Chrome 98 vs. Chrome 97).

Supported Mobile Platforms

TinyMCE mobile is designed to run on iOS Safari and Android Chrome. TinyMCE mobile is tested on the following platforms:

OS Browser Device

Android 11

Chrome

Mobile phone

Android 12

Chrome

Mobile phone

iOS/iPadOS 14

Safari

iPhone/iPad

iOS/iPadOS 15

Safari

iPhone/iPad

Visit TinyMCE mobile documentation for information on TinyMCE mobile setup and configuration.

Premium plugin support information

Supported Premium Plugins

The following list of premium plugins are supported by Tiny Technologies, Inc. for TinyMCE 6.0:

PowerPaste support (Copy and Paste)

This section details supported use of the Tiny PowerPaste plugin.

Pasting from Microsoft Word

Tiny Technologies, Inc. tests and supports using the PowerPaste plugin for copying content from versions of Microsoft Word and Microsoft Excel:

Pasting from Google Docs

Tiny Technologies, Inc. tests and supports using the PowerPaste plugin for copying content from Google Docs for:

  • Copying content from the latest version of Google Docs.

  • Pasting into any supported version of TinyMCE using PowerPaste 5.5.0 or later.

The following may work, but is not officially supported:

  • Copying content from other Google suite applications such as Google Sheets into TinyMCE.

PowerPaste Feature and Browser Support

PowerPaste (Copy and Paste) is supported on all the browsers supported by TinyMCE Enterprise. There are some variances of functionality for different browsers.

HTML Cleaning Improved HTML Cleaning Image Import

Microsoft Edge Latest

✔

✔

✔

Chrome Latest

✔

✔

✔

Firefox Latest

✔

✔

✔

Safari Latest

✔

✔

✔
HTML Cleaning

On all browsers, PowerPaste provides basic HTML cleaning. For browsers where HTML5 support is not available, PowerPaste uses the browser DOM to import and clean HTML. This mechanism is the primary cleaning method on browsers where HTML5 clipboard APIs are not available. While the resulting content is clean HTML the direct conversion to a browser DOM can result in some loss of content structure and/or formatting information.

Improved HTML Cleaning

On browsers that support HTML5 APIs, PowerPaste is able to use improved HTML cleaning techniques. Improved HTML cleaning uses the HTML5 clipboard APIs to access the clipboard directly. The original document structure and formatting (when importing formatting) is more likely to be preserved. Where available this approach gives the highest fidelity copy and paste from supported applications to HTML.

Image Import

On browsers that support HTML5, PowerPaste is able to import images embedded in the content (e.g. from Microsoft Word) into the editor. These images can then be uploaded via a HTTP post as required.

Supported Application Servers: Self-hosted Enterprise

The TinyMCE spell checking server-side component requires a Java Web Application Server that supports Servlet Implementation API 3.0.

Java Development Kit

  • JDK 8

Java (J2EE) Application Servers

  • Eclipse Jetty:

    • 9.4+

  • WebSphere Application Server (WAS) 8 or later

  • Apache Tomcat:

    • 10 (See note below)

    • 9+

    • 8.5.12+

    • 8.0.42+

    • 7.0.76+

    Tomcat 10 will require WAR files to be placed in the webapp-javaee directory rather than the webapps directory due to the change to Jakarta servlets. Jetty 11 is not currently supported due to this change.
Operating Systems

  • Windows Server 2008 SP2

  • Red Hat Enterprise Linux v6

  • Red Hat Enterprise Linux v5

Minimum Hardware Requirements

  • CPU: Dual Core Processor ~ 2Ghz. For higher loads, a quad core or higher is recommended.

  • RAM: 4 Gigabytes of RAM available for services