Support
Getting support
Premium support
Paid premium support is available as part of TinyMCE Enterprise and Tiny Cloud subscriptions. TinyMCE Enterprise customers can submit a case support request.
Community support
Open Source Community Edition users can get free help from Stack Overflow using the tinymce
tag.
Supported Versions and Platforms
Supported TinyMCE versions
Supported versions of TinyMCE:
Version | Release Date | End of Support |
---|---|---|
6.2 |
2022-09-26 |
TBD |
6.1 |
2022-07-13 |
2024-01-13 |
6.0 |
2022-04-07 |
2023-10-07 |
To view our Software License Agreements, visit:
Support for Partner Plugins is provided by Partner companies and is not the responsibility of Tiny Technologies, Inc.. For information on Partner Plugins, see: https://www.tiny.cloud/partners/.
Supported Web Browsers
TinyMCE uses advanced JavaScript techniques to normalize inconsistencies among browsers to ensure a uniform user experience. The primary focus is on:
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Google Chrome
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Mozilla Firefox
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Microsoft Edge
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Apple Safari
TinyMCE may not function as expected on unlisted browsers. Try out the TinyMCE examples on https://www.tiny.cloud to determine any functional limitations of an unlisted browser.
Browser | Windows | Mac | GNU/Linux |
---|---|---|---|
Chrome |
✔ |
✔ |
✔ |
Firefox |
✔ |
✔ |
✔ |
Edge |
✔ |
- |
- |
Safari |
- |
✔ |
- |
TinyMCE does not support browsers running in Quirks or backward compatibility modes. |
TinyMCE supports the most recent version of all browsers listed above. TinyMCE also supports the latest Extended Support Release (ESR) from each vendor (e.g. Firefox). TinyMCE provides support for the prior major version for 60 days after the release has been superseded by a new major version (e.g. Chrome 98 vs. Chrome 97).
Supported Mobile Platforms
TinyMCE mobile is designed to run on iOS Safari and Android Chrome. TinyMCE mobile is tested on the following platforms:
OS | Browser | Device |
---|---|---|
Android 11 |
Chrome |
Mobile phone |
Android 12 |
Chrome |
Mobile phone |
iOS/iPadOS 14 |
Safari |
iPhone/iPad |
iOS/iPadOS 15 |
Safari |
iPhone/iPad |
Visit TinyMCE mobile documentation for information on TinyMCE mobile setup and configuration.
Premium plugin support information
Supported Premium Plugins
The following list of premium plugins are supported by Tiny Technologies, Inc. for TinyMCE 6.2:
PowerPaste support (Copy and Paste)
This section details supported use of the Tiny PowerPaste plugin.
Pasting from Microsoft Word
Tiny Technologies, Inc. tests and supports using the PowerPaste plugin for copying content from versions of Microsoft Word and Microsoft Excel:
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Covered by Microsoft Mainstream Support based on the Microsoft Fixed Lifecycle Policy.
-
Provided by Microsoft Office 365.
Pasting from Google Docs
Tiny Technologies, Inc. tests and supports using the PowerPaste plugin for copying content from Google Docs for:
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Copying content from the latest version of Google Docs.
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Pasting into any supported version of TinyMCE using PowerPaste 5.5.0 or later.
The following may work, but is not officially supported:
-
Copying content from other Google suite applications such as Google Sheets into TinyMCE.
PowerPaste Feature and Browser Support
PowerPaste (Copy and Paste) is supported on all the browsers supported by TinyMCE Enterprise. There are some variances of functionality for different browsers.
HTML Cleaning | Improved HTML Cleaning | Image Import | |
---|---|---|---|
Microsoft Edge Latest |
✔ |
✔ |
✔ |
Chrome Latest |
✔ |
✔ |
✔ |
Firefox Latest |
✔ |
✔ |
✔ |
Safari Latest |
✔ |
✔ |
✔ |
HTML Cleaning
On all browsers, PowerPaste provides basic HTML cleaning. For browsers where HTML5 support is not available, PowerPaste uses the browser DOM to import and clean HTML. This mechanism is the primary cleaning method on browsers where HTML5 clipboard APIs are not available. While the resulting content is clean HTML the direct conversion to a browser DOM can result in some loss of content structure and/or formatting information.
Improved HTML Cleaning
On browsers that support HTML5 APIs, PowerPaste is able to use improved HTML cleaning techniques. Improved HTML cleaning uses the HTML5 clipboard APIs to access the clipboard directly. The original document structure and formatting (when importing formatting) is more likely to be preserved. Where available this approach gives the highest fidelity copy and paste from supported applications to HTML.
Supported Application Servers: Self-hosted Enterprise
The TinyMCE spell checking server-side component requires a Java Web Application Server that supports Servlet Implementation API 3.0.
- Java Development Kit
-
-
JDK 8
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- Java (J2EE) Application Servers
-
-
Eclipse Jetty:
-
9.4+
-
-
WebSphere Application Server (WAS) 8 or later
-
Apache Tomcat:
-
10 (See note below)
-
9+
-
8.5.12+
-
8.0.42+
-
7.0.76+
Tomcat 10 will require WAR files to be placed in the webapp-javaee directory rather than the webapps directory due to the change to Jakarta servlets. Jetty 11 is not currently supported due to this change. -
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- Operating Systems
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Windows Server 2008 SP2
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Red Hat Enterprise Linux v6
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Red Hat Enterprise Linux v5
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- Minimum Hardware Requirements
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-
CPU: Dual Core Processor ~ 2Ghz. For higher loads, a quad core or higher is recommended.
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RAM: 4 Gigabytes of RAM available for services
-