We now have a user and server pricing model, that becomes cheaper as you add more users or servers. We believe this gives you the greatest flexibility and ease to get the solutions you need to grow your business. We explain many aspects of the pricing model in this FAQ.

Monthly Active Users (MAUs) are the total number of unique users that load the TinyMCE editor at least once in a month. For example, if you're building an internal app and a total of 95 people load TinyMCE in your app in a calendar month, you would have 95 MAUs.

A server is a physical server, cloud instance or virtual machine that you host the software on. If your architecture uses more than six servers, please contact us to discuss your requirements.

'Self-hosted' means any deployment where the purchaser installs on their servers, virtual machine/s, internal cloud or external public cloud. 'Cloud' means the TinyMCE rich text editor is hosted by TinyMCE.

Yes you can, at any time. We offer annual and monthly billing, with a discount applied when you pay annually. This is on top of the discounts applied as you buy a higher user-tier plan. If you have a pricing or plan related question, please contact us.

If you purchased one of our Premium Plugins and would like to upgrade to the Pro Bundle, we can help you do this. For now, please reach out to our sales support team.

By OEM or SaaS we are referring to any individual or company that would like to incorporate TinyMCE into their product offering (software, or SaaS) for resale.

Yes, all Cloud plans are available if you're building OEM/SaaS solutions. These can be purchased online. OEM/SaaS customers intending to use TinyMCE in a Self-hosted environment can purchase our Developer Plan online - the Pro plans are not available for Self-hosted OEM/SaaS. Contact us to discuss the many options available.

Yes, we can tailor a solution to your requirements and there are many options if you need to use TinyMCE in this way. Our Cloud offerings can be purchased on a usage basis online, while our Self-hosted OEM or SaaS offerings can be purchased by contacting sales. Custom pricing may be the best option depending on your solution and scale.

You should purchase a Monthly Active User license that covers your maximum usage of the TinyMCE editor. As previously mentioned, if you're building an internal app and a total of 95 people load TinyMCE in your app in a calendar month, you would have 95 MAUs.

Monthly Active Users are tracked on a calendar month basis for Cloud. Cloud subscriptions starting in the middle of the month receive an entire months worth of MAUs. For Self-hosted customers, currently it is your responsibility to track usage so to ensure you purchased the correct licenses. Many analytics solutions can report the number of MAUs for you.

We will notify you at the end of the calendar month if you exceed your allotted MAUs. Please see the FAQ, 'What happens if I go over my purchased MAUs' for information about we adjust your subscription.

If you go over your purchased MAUs in the Cloud offering, you will be required to move up the appropriate pricing level. If you go over the MAUs in a Self-hosted environment, you will be required to notify us and we will adjust your pricing to correct level going forward.

Yes. You can deploy the editor and plugins in a 'mixed' Cloud and Self-hosted environemnt. For example, many customers prefer to use the core editor and selected premium plugins in the Cloud (e.g. Spell Checker Pro) but keep certain plugins that send data to the cloud in a self-hosted environment for security reasons.

Please see the Tiny 'Cloud Services & Software Terms & Conditions of Use Agreements' at about.tiny.cloud/legal. You will find an explanation of your rights and responsibilties, and details of our support level commitment. If you have any queries about the SLA, please contact us.