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How to use AI for writing marketing emails

August 17th, 2023

5 min read

A laptop sits open with email and AI writing prompt imagery supporting the laptop.

Written by

John Rau


Content Marketing & Design

The digital era has brought a revolution in communication, and email marketing stands at the forefront. Despite the advent of numerous channels, email remains a powerful tool in the marketers toolbox, with an estimated 4 billion users worldwide. Yet with over 360 billion emails sent and received daily, getting through to, let alone standing out in a crowded inbox, is a challenge. This is exactly where Artificial Intelligence (AI) email writing can help your marketing efforts.

Harnessing the power of AI in email marketing can help to make your efforts more efficient, personalized, and impactful. In fact, AI is already reshaping how email marketing is approached – from crafting compelling content to segmenting audiences and automating workflows.

The power of AI in email marketing

Using AI in email marketing can yield the following three benefits:

1. Enhanced efficiency

Through the use of AI, mundane tasks such as crafting email content can be automated. This not only saves a significant amount of time but also enhances the overall efficiency of your email marketing campaign. By eliminating manual effort, marketers can focus more on strategic aspects of the campaign, ensuring better results and higher productivity.

2. Improved accuracy

AI can analyze past user behavior and engagement rates to predict what type of content would interest different segments of your audience. This ensures that your emails are not only relevant but also likely to drive engagement.

3. Boosted conversion rates

Through predictive analysis and personalization, AI can help you craft messages that resonate with your audience on a personal level. This not only improves click-through rates but also boosts conversion rates.

Drawbacks and limitations of AI in email marketing

While AI offers many benefits, it's important to consider its limitations and potential drawbacks.  If they’re not proactively managed, these key drawbacks can have a significant and negative impact on your email marketing campaign.


AI requires significant investment in terms of time and resources. Implementing AI in an email marketing strategy requires a fundamental understanding of AI technology and often involves hiring experts or investing in specialized training.


While AI can process data and offer predictive analytics, it lacks the human ability to understand nuances, context, and emotions. Therefore, it's crucial to maintain a balance between AI automation and human touch in your emails.


AI algorithms are as good as the data they're trained on. If the data is biased or incomplete, AI may produce skewed results, leading to ineffective marketing strategies.


While the other drawbacks are important, privacy concerns around AI can't be overlooked. While AI can gather and analyze vast amounts of data for personalized marketing, it's crucial to respect user privacy and comply with data protection regulations.

6 uses for artificial intelligence in  email marketing writing

Here are six ways you can leverage AI when writing marketing emails:

1. Content generation

Tools like TinyMCE's AI Assistant plugin help users leverage AI models like OpenAI to generate engaging email content, for example,  subject lines and body text. 

With the right prompt engineering, AI can even analyze past successful campaigns and use this information to create content that resonates with your audience.

Using AI for content generation can greatly improve the speed and quality of the emails being written, giving marketers more time for strategic activities, like campaign planning.

2. Personalization

AI can help you write personalized email content based on user behavior and preferences. Personalization is not just about addressing the recipient by their name – it's about delivering relevant content that meets their specific needs and interests.

Adidas, with the help of AI, has managed to provide millions of their global customers with content and offers that match their interests. This personalized approach to email marketing has helped Adidas improve customer engagement and drive better business outcomes.

3. Send time optimization

AI can determine the best time to send the emails you’ve written to each subscriber, increasing the likelihood of engagement. By analyzing past user behavior, AI can predict when users are most likely to read their emails.

An example of a company leveraging AI for send time optimization (STO) is HEMA, a Dutch retail chain. By using AI to control their email send times, HEMA ensures that their messages reach consumers exactly when they're most likely to read them, thus maximizing engagement and potential sales. In fact, HEMA achieved a 2.44% open rate and a EUR 1 million revenue boost after implementing AI-powered STO.

4. Predictive analytics

AI can predict customer behavior, allowing you to tailor the emails you write accordingly. This can involve predicting future trends, customer preferences, and even potential complaints, enabling proactive customer service.

For example, based on a customer's past purchases or browsing history, a company like Amazon.com will send emails featuring similar products or services that the consumer is more likely to buy.

5. Automating follow-ups

AI can automate follow-up emails based on user behavior, ensuring no lead is missed. This could involve sending a reminder if a user abandoned their shopping cart or following up after a customer service interaction. 

Sales engagement platform Revenue.io is starting to offer automated follow-up emails after sales conversations. This automation not only improves efficiency but also ensures timely engagement with customers or leads, enhancing the overall customer experience and potentially driving more sales.

While this technique doesn’t exactly help you with writing emails, it certainly cuts down the amount of repetitive writing you need to do!

6. Spam filter evasion

As you write your marketing emails, AI can help you avoid spam filters, helping to ensure your emails reach the subscriber's inbox. By analyzing factors that contribute to emails being marked as spam, AI can help optimize for deliverability.

AI email marketing workflow

While AI can't replace the human touch in crafting resonant messages, it can certainly enhance the efficiency and effectiveness of your campaigns. By implementing these AI-powered email writing strategies, you can stand out in the crowded inbox, delivering personalized, engaging content that drives conversions.

Remember, the goal of email writing, whether or not AI is involved, is to deliver the right message to the right person at the right time. With AI, achieving this becomes easier, more efficient, and highly effective.

Are you building email marketing software? TinyMCE's HTML-based rich text editor is packed with features to take email creation to the next level. Premium plugins like AI Assistant, Merge Tags and Advanced Templates are all designed to help your users write better, more engaging emails, faster. Sign up for a free 14-day trial to give it a test drive.

AIEmail Marketing
byJohn Rau

A former developer, John works on the Marketing team at Tiny. When he's not spreading the word about TinyMCE, he enjoys taking things apart and *trying* to put them back together (including his house and anything else that looks interesting).

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