---
title: "Professional support"
description: "Find how to contact Tiny support."
canonical_url: "https://www.tiny.cloud/docs/tinymce/latest/support/"
md_url: "https://www.tiny.cloud/docs/tinymce/5/support/index.md"
version: "5"
last_updated: "2024-03-26T08:09:19Z"
tokens: 385
---
Important This page documents TinyMCE 5. For new projects, Tiny recommends using the latest, most up-to-date version. [See TinyMCE 8 documentation](../../latest/support/).
# Professional support

## Overview

Support for TinyMCE Enterprise, is provided online through the Tiny Support site.  You can access the support site at: [https://support.tiny.cloud](https://support.tiny.cloud/).

Prior to opening a support ticket, we require all users to register with a valid business email address. You can register on the support site at: [https://support.tiny.cloud/registration](https://support.tiny.cloud/registration). Upon registration you will receive an email requesting that you validate your registration. If you don’t receive such a request within 5 minutes please check your spam folder to see if the email ended up there in error. If you never receive the validation email please contact the [Tiny Client Services team by email](mailto:clientservices@tiny.cloud).

### Creating a support ticket

Once you are registered on the site you will be able to interact with the Tiny Support team using our support site.  To create a new ticket simply go to the following URL: [https://support.tiny.cloud](https://support.tiny.cloud/).

Note that Tiny Support requires that you provide the following information along with your ticket:

#### TinyMCE Enterprise Editor Client Issues

- Operating System and Browser version
- JavaScript Console Log
- View source of the editor page (or some other means of obtaining the JS used to instantiate the editor)

#### TinyMCE Enterprise Server Components Issues

- Server type and version (eg. Jetty, Tomcat)
- Server log - This will be available either on the system.out log for the server or in a separate file if you’ve configured the optional logging parameters for TinyMCE Enterprise on you server(s).