--- title: "Get Support & FAQ" description: "Community and pro-grade support options." canonical_url: "https://www.tiny.cloud/docs/tinymce/5/get-support/" md_url: "https://www.tiny.cloud/docs/tinymce/5/get-support/index.md" version: "5" last_updated: "2024-03-26T08:09:19Z" tokens: 1064 --- Important This page documents TinyMCE 5. For new projects, Tiny recommends using the latest, most up-to-date version. [See TinyMCE 8 documentation](../../latest/). # Get Support & FAQ ## Premium support Paid premium support is available as part of [TinyMCE Enterprise and Tiny Cloud subscriptions](/pricing). TinyMCE Enterprise customers can [submit a case support request](../support/). ## Community support Open Source Community Edition users can get free help from Stack Overflow using the [`tinymce` tag](https://stackoverflow.com/questions/tagged/tinymce). ## FAQ & troubleshooting ### Q: The icons are missing when installing on my server? Some web servers do not support the mime types needed for the font file extensions. Below are the mime types required - the first part is the mime type the second part is the file extension that needs to be mapped. It’s in apache mime type format. Other servers might need a different format. | MIME type | File Extension | | --- | --- | | image/svg+xml | svg | ### Q: Why do buttons/select boxes have the incorrect size? You are probably using an old `DOCTYPE`. As of TinyMCE 4, a proper HTML5 doctype is required. All web developers should use a standard rendering mode on their web pages. Use a HTML5 doctype like `` to properly render the page and the TinyMCE UI. ### Q: Is TinyMCE protected against XSS vulnerabilities? The server should have protection against XSS attacks implemented. Since if you can submit contents in a form using TinyMCE one could as easily disable all JavaScript and therefore bypass TinyMCE filtering and still submit HTML code with insecure content. You need to properly filter the HTML input on the server using things like [HTML Purifier](http://htmlpurifier.org/). ### Q: How do I convert my URLs to relative, absolute, or absolute with the domain? #### Relative URLs The **Relative URLs** converts all URLs within the same domain to relative URLs. The URLs are relative from the `document_base_url`. ```js tinymce.init({ selector: 'textarea', // change this value according to your HTML relative_urls : true, document_base_url : 'http://www.site.com/path1/' }); ``` ##### Example: Relative URLs `http://www.site.com/path1/path2/file.htm >> path2/file.htm` ##### Example: Relative URLs on links and images **Example** ```js tinymce.init({ selector: '#url-conversion-relative-1', height: 300, plugins: 'link image code', relative_urls: true, content_style: 'body { font-family:Helvetica,Arial,sans-serif; font-size:14px }' }); ``` ##### Example: Relative URLs on links and images to a specific page **Example** ```js tinymce.init({ selector: '#url-conversion-relative-2', height: 300, plugins: 'link image code', relative_urls: true, document_base_url: '//www.tiny.cloud/docs/demo', content_style: 'body { font-family:Helvetica,Arial,sans-serif; font-size:14px }' }); ``` #### Absolute URLs The **Absolute URLs** converts all relative URLs to absolute URLs. The URLs are `absolute` based on the `document_base_url`. ```js tinymce.init({ selector: 'textarea', // change this value according to your HTML relative_urls : false, remove_script_host : true, document_base_url : 'http://www.site.com/path1/' }); ``` ##### Example: Absolute URLs `path2/file.htm >> /path1/path2/file.htm` ##### Example: Absolute URLs on links and images **Example** ```js tinymce.init({ selector: '#url-conversion-absolute-1', height: 300, plugins: 'link image code', relative_urls: false, content_style: 'body { font-family:Helvetica,Arial,sans-serif; font-size:14px }' }); ``` ##### Example: Absolute URLs and including domain on links and images **Example** ```js tinymce.init({ selector: '#url-conversion-absolute-2', height: 300, plugins: 'link image code', relative_urls: false, remove_script_host: false, content_style: 'body { font-family:Helvetica,Arial,sans-serif; font-size:14px }' }); ``` #### Domain absolute URLs The **Domain absolute URLs** converts all relative URLs to absolute URLs. The URLs are `absolute` based on the `document_base_url` with the domain. ```js tinymce.init({ selector: 'textarea', // change this value according to your HTML relative_urls : false, remove_script_host : false, document_base_url : 'http://www.site.com/path1/' }); ``` ##### Example: Domain absolute URLs `path2/file.htm >> http://www.site.com/path1/path2/file.htm`